Privacy Policy

Privacy Notice

We collect personal data from you when you are referred to our clinic or use our services. We will always aim to keep this data secure and use it only for the purposes that we are legally allowed.

For example, we collect and store information that we receive from your GP and other health professionals when you are sent to us for care. We will also gather information from you at your appointments and may request historic information from other health clinics of past health episodes if these are relevant to the care we are providing you. Some of the information we hold we recognise will be sensitive.

The information we hold will include contact details (name, address, telephone numbers, e mail), personal details (gender, date of birth, GP practice, emergency contacts) and medical information. We may also take and store photos of your skin complaint.

We use this information and medical records primarily to ensure the safe and effective delivery of care. Parts of the records will be used for the efficient management of the NHS; to undertake medical audits that improve our overall care for patients and occasionally in medical research. We will also use your mobile phone number to send you appointment reminders.

Who else has access to your data?

At times, we do need to share information with other health service bodies, to ensure you receive the best care from us and the health service generally, and so that we can administer the service. We will only send the minimum level of information that is necessary in these cases.

We do employ the services of other organisations who will process your data on our behalf – particularly our computer system providers. These companies will not use your data in anyway outside of this privacy policy and we are ensuring we have agreements in place that makes this clear.

We also need to comply with the any legal requests for information from public bodies – such as the police and government bodies – or to protect you, ourselves and others.

Your rights over your data

You have the right to be informed how we use your data. If you have any queries over and above the contents of this policy then please contact our data protection officer, Mr Paul Haycox, on [email protected]

You can also request a summary of the information that we hold on you or for us to correct any factual data that is inaccurate. The first request for information will be provided free of charge, but a charge of £10 may be charged for subsequent requests, if they are felt to be excessive.

You may ask us to delete information that we hold on you, which we will consider. However, it is a legal requirement to maintain medical records for a defined period of time (we abide to the current retention schedules contained in the “Records Management Code of Practice for Health and Social Care 2016”) and so these will be considered alongside any request.

To make a request for any of the above, please email us at [email protected] Finally, if you are unhappy with how we are managing your personal data, or aren’t happy with our response at any time, then you have the right to file a complaint with the Information Commissioner’s Office.


We use reasonable and modern methods to protect your data and have been accredited by the Cyber Essentials Plus scheme. Unfortunately, no data transmission or storage system is 100% secure. If you feel that the security of your information has been compromised in anyway then please contact us immediately. If we become aware of any security issue, then we will contact any individuals that are affected.

Contact Us

Data and privacy policy enquiries: [email protected]

General enquiries: Telephone: 01743 590010; Email: [email protected]

Address: St Michael’s Clinic, St Michael’s Street, Shrewsbury, Shropshire, SY1 2HE

The legal conditions for processing personal data is public interest or in exercise of official authority and contractual necessity. The legal condition for processing special categories of personal data is the provision of Health and Social Care.

This privacy notice was last reviewed on 21st February 2020


Here at St. Michael's Clinic, Shrewsbury's leading private skin and laser treatment clinic, our experts are specialists in all aspects of dermatology, skin cancer, anti-ageing and beauty treatments. We are able to offer NHS patients a consultant led dermatology service from our sites in Shrewsbury and Much Wenlock.

St. Michael's Clinic is regulated by the Care Quality Commission, ensuring the best level of treatment is provided to you in a safe environment. Our Clinical Lead Dr Stephen Murdoch is a member of the British Association of Dermatologists, the British Laser Medical Association and the European Academy of Dermatology and Venereology. We are part of the Dermatology Partnership, a leading group of dermatology clinics, defined by clinical excellence and focusing on leading dermatological care.



St. Michael's Clinic
St. Michael's Street

Contact Details

01743 590010

01743 590017

[email protected]

Opening Hours

Monday: 8:30am - 6:00pm
Tuesday: 9:00am - 5:00pm
Wednesday: 9:00am - 5:00pm
Thursday: 9:00am - 5:00pm
Friday: 9:00am - 5:00pm
Saturday: Closed
Sunday: Closed
We are closed on bank holidays.