KEEPING PATIENTS AND STAFF SAFE AS WE REOPEN SERVICES
We understand many of you will have concerns about the current outbreak of Covid-19 and we would like to share with you how we are reopening the clinic and the new measures we have put in place to protect our patients, staff and the public. We can assure you that we have updated our processes to follow Government advice.
We slowly opened the clinic in June to see patients face to face for consultations and surgery. This week (29th June) we are increasing the number of face to face consultations and starting clinical procedures again, with the first patients coming into the clinic for UVB. Patch testing will commence again in mid-July . We are also reopening our NHS clinic in Telford on 30th June.
We will open for private cosmetic treatments on 6th July.
The waiting times for NHS services have increased considerably from when we had to cancel clinics at the end of March and over the past 3 months, so we ask for patience as we reopen. The number of patients we will be able to see is also reduced currently, due to the cleaning regimes and new checks that we are performing. Powys Local Health Board have not yet confirmed they wish us to commence seeing their patients in clinic and so we are unable to offer NHS appointments to Welsh patients where a visit to the clinic is required.
Patients awaiting a private appointment will be contacted by Becky, Lucy or Jane. Anyone wishing to book a private appointment should telephone 01743 590010 or e mail email@example.com. We anticipate a large number of calls in the next few weeks, so e mail may be a quicker option.
Where possible, we are still recommending that patients have a telephone or video consultation as an alternative to coming into clinic. Clinicians will contact patients by telephone or video, review your condition and offer advice and treatment.
What to expect when attending a clinic
If you are attending one of our clinics for a face to face consultation or procedure, the consultants and other clinical staff will be wearing Personal Protective Equipment (PPE). PPE is a necessary measure to reduce the risk of virus transmission and is for your protection, as well for the protection of our team.
Before attending you will also be asked to confirm that you do not have any current symptoms, whether you have been in contact with a suspected or confirmed Covid-19 case, or whether you have any underlying health conditions that may put you in a high risk category.
Our clinics are being carefully scheduled to allow social distancing and cleaning between patients. The waiting rooms have been redesigned with fewer seats and space between them to allow social distancing.
We ask that you do not arrive any earlier than 5 minutes prior to a scheduled appointment time so that our waiting areas do not get too busy. We also ask that you attend appointments on your own where possible or advise us if you plan to bring someone along with you. It may be necessary to ask that person to wait in the car unless you need them to be with you.
On entering a clinic, you would be asked to have your temperature taken. A fever is one of the main symptoms of Coronavirus; if you have a high temperature, we will ask you to return home and we will reschedule your appointment at a later date.
If you have any concerns about accessing or attending a clinic we are happy to answer any questions via email (firstname.lastname@example.org) prior to your appointment.
We have always prided ourselves on providing the very best experience for our patients and in these uncertain times we remain committed to this ideal. We will be constantly reviewing the advice and update you with further information or developments as they occur.
We thank you for your understanding and the many messages of support during this difficult time and we look forward to welcoming you back to our clinics.
The Team at St Michael’s Clinic
To contact the team, please e mail us at email@example.com or call 01743 590010.
We will update this message as required.
Last updated: 29th June 2020
Our Dermatology Consultants are able to give expert advice and treatment for any medical dermatological condition which you may present with.
We are able to offer NHS patients a consultant led dermatology service from our three sites in Shrewsbury, Much Wenlock and Donnington (Telford).
GPs in Shropshire and Powys can refer all types of skin problems to our consultant dermatologist led team of doctors and nurses.